Refunds, Returns, & Shipping Policies

Shipping

Once your order is handed to the carrier, it’s out of our hands. We see the same tracking information you do and can’t control delays, so we don’t offer refunds for late deliveries.

If you need your order by a specific date, we strongly recommend UPS or FedEx. USPS doesn’t guarantee delivery times, and its estimates can be less accurate.

STYX is not responsible for packages that are lost, stolen, delayed, or damaged after they’re in the carrier’s possession, and we can’t replace or refund these orders. If a package is lost or damaged in transit, contact us and we’ll help you file a claim with the carrier or file an insurance claim on your behalf.

We ship worldwide using UPS, FedEx, and USPS.

Returns, Exchanges & Store Credit

We want you to love every order. Because hair extensions are a hygienic product, here’s what each order qualifies for:

• Full refund: The package is unopened, in its original packaging, and in salable condition.
• Exchange or store credit: The package has been opened, but the hair is unused and unaltered, with all tags and elastic bands still in place.
• Not eligible: Hair that has been altered in any way (including removing the elastic bands), STYX LUXE items, and custom orders.

Returns and exchanges must be requested and shipped back within 14 days of delivery. Returns that arrive outside this window, or that don’t meet these conditions, will be sent back at the customer’s expense.

Defective items: If you believe your order has a manufacturing defect, contact us within 30 days of delivery. This applies to STYX LUXE items too.

Fees: Returns for a refund or store credit carry a $15 fee and exchanges carry a $25 fee, deducted from your refund or store credit, or paid before we send your exchange. Unless STYX made an error, return shipping and original shipping costs are not refunded.

How to start a return

Email hello@styxhair.com or DM us on Instagram at @styxhair with your order number, and we’ll send you return instructions. Every return must include the original packing slip with your name and order number.

Timing

• Refunds: Issued to your original payment method within 7 business days after we receive and inspect your return. Your bank may take a few more days to post it.
• Store credit: Issued as soon as your return is processed.
• Exchanges: Shipped within 1–3 business days of receiving your return.

If your refund hasn’t appeared within 7 business days after it’s been issued, check with your bank first, then reach out to us.

Policy abuse

We reserve the right to refuse service to anyone. To keep our prices low, we may close accounts that abuse our return policy.