Last Updated: October 2023

At STYX HAIR ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.styxhair.com (the "Site"), and purchase our wholesale hair products.

By using the Site, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information").

  • Professional Account Information: To access wholesale pricing, we require you to create a professional account. This includes your name, business name, email address, phone number, and Cosmetology License Information (or a file upload of your license) to verify your status as a professional stylist.
  • Transaction Information: When you make a purchase, we collect billing and shipping addresses, and payment details. Payment processing is handled by third-party processors (e.g., Shopify Payments, PayPal); we do not store your full credit card numbers on our servers.
  • Communications: If you contact us via email, social media, or our "Custom Orders" page, we collect the content of those messages and your contact details.
  • Automated Data: Like most websites, we automatically collect certain technical information, such as your IP address, browser type, device information, and browsing behavior on our Site via cookies and similar tracking technologies.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Verify your professional credentials (Cosmetology License) for wholesale access.
  • Process and ship your orders for hair extensions, samples, and color rings.
  • Communicate with you regarding orders, custom requests, and account updates.
  • Send marketing communications (you may opt-out at any time).
  • Improve our Site functionality and customer experience.
  • Prevent fraudulent transactions and monitor against theft.

3. SHARING YOUR INFORMATION

We do not sell your personal information to third parties. We may share information with:

  • Service Providers: Third-party vendors who perform services for us, such as payment processing (Shopify), shipping (UPS/USPS/FedEx), and email marketing.
  • Legal Requirements: If required by law, subpoena, or to protect the rights and safety of STYX HAIR, our customers, or others.
  • Business Transfers: In the event of a merger, sale of assets, or bankruptcy, your information may be transferred as a business asset.

4. COOKIES AND TRACKING

We use "cookies" to enhance your experience. Cookies help us remember your cart items and understand how you use the site. You can choose to disable cookies through your browser settings, but doing so may limit your ability to use certain features of the Site.

5. YOUR RIGHTS AND CHOICES

  • Account Update: You may log in to your account at any time to update your professional or contact information.
  • Marketing Opt-Out: You can unsubscribe from our marketing emails by clicking the "Unsubscribe" link at the bottom of the email.
  • Data Deletion: You may request that we delete your personal information by contacting us at the email address below, subject to certain legal obligations (like tax and record-keeping).

6. SECURITY

We implement reasonable security measures to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. THIRD-PARTY LINKS

Our Site may contain links to other websites (such as social media platforms or professional resources). We are not responsible for the privacy practices of these third-party sites.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

9. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

STYX HAIR
Email: styxhair@gmail.com
Website: www.styxhair.com